Belgravia Bathrooms Terms and Conditions
A product purchase can be made from Belgravia Bathrooms using the telephone or submitted through our Internet website. By placing a purchase with Belgravia Bathrooms you agree to the following Terms and Conditions. Sales can only be made to UK based customers.
Important Customer Notes
- You are advised to receive and check your goods before committing to an installation schedule. Belgravia Bathrooms shall not be liable for any costs incurred by the buyer, an agent or any third party, for any preparatory costs or costs due to project delays.
- To help keep product prices as low as possible for our customers, deliveries are sent using a third party courier company who will arrive at your premises with a single driver. Steam shower, whirlpool baths and saunas constitue heavy and bulky items that will require additional help when lifting. Therefore, it is important that you have sufficient man power to help unload the delivery vehicle as it is up to the discretion of the driver whether they help carry items. If you are unsure about the size and weight of the goods please enquire before the delivery arrives so you can arrange sufficient help.
- Please make sure that all items are received, checked and free from defect prior to signing the drivers delivery sheet. The customer must inspect and confirm any missing parts or damage to Belgravia Bathrooms within 72 hours so that we can resolve the matter.
Contact Details
Belgravia Bathrooms is a supplier of superior quality bathroom products at affordable pricing to the UK market. We are based in the West Midlands and can be contacted by phone, through our Internet website or by post using the following contact details:
PO Box 6496
Solihull
West Midlands
B91 2PQ
Tel: 0121 705 0866 or 08454 65 11 00
Delivery Policy
Delivery will be arranged once the goods have been paid for in full and once all funds have fully cleared. All delivery dates quoted by phone, email or otherwise should be used as an estimate only.
The Customer accepts to receive the goods within 8 weeks of full or partial payment for the goods after which time Belgravia Bathrooms reserves the right to levy an appropriate storage charge. A delivery will be made to an appropriate vehicle access point. Goods can not be delivered into a property or carried up stairs and will be unloaded at the vehicles most suitable access point. Please have adequate man power to help unload heavy or bulky items.
When a product is held in stock in our UK warehouse delivery within the United Kingdom can be scheduled within a 72 hour period. If the product is out-of-stock a longer lead time will be incurred. Please contact Belgravia Bathrooms to confirm the availability of a product. Belgravia Bathrooms can only provide delivery within the United Kingdom.
Refund, Replacement and Cancellation
Belgravia Bathrooms will accept the cancellation and return of all items that are returned within 7 days of the date of delivery providing that the item remains in an unopened, undamaged, resaleable condition with all of the goods original packaging. In the event that the packaging has been opened or removed the goods should be re-packaged in its original packaging and to the same standard that the goods were received. Where the return is not due to faulty or misdescribed goods then the customer will pay the cost of delivery back to our UK warehouse at a cost quoted by our third party delivery courier. In addition, the customer will be liable to pay for any reasonable re-stocking fees that are incurred by Belgravia Bathrooms. Once the goods have been checked and accepted in our UK warehouse a refund will be issued within 28 days. To make a return please contact Belgravia Bathrooms with your invoice/receipt number, name, contact details and your reason for return. These details should also be sent to Belgravia Bathrooms by email or postal mail.
Tax
All sales within the United Kingdom will be subject to Value Added Tax (VAT) at a rate of 17.5% unless an exemption or reduced rate is allowable. This tax will be added to the final sales total.
Payment Terms
The payments for each item must be received in full and have fully cleared before goods can be dispatched. Belgravia Bathrooms can receive bank transfers (BACS), cheque payments or credit card payments using the following card types: MasterCard, Visa, Maestro, Visa Electron, MasterCard Debit, Visa Debit, Solo and American Express. All payments should be received in the Pound Sterling currency.
In addition, Belgravia Bathrooms offers a booking service whereby a product can be reserved from our stock for up to 8 weeks by placing a 10% deposit. Once you are ready to receive the unit the balance can be settled and delivery will be arranged.
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